Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy gives customers a clear summary of how Casamy prepares orders, hands parcels to carriers, and shares tracking information. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The store currently serves customers in Germany, and checkout amounts are displayed in USD.

For orders containing kitchen cutting boards, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. The store treats kitchen cutting boards as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Germany. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Germany. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. Customers in Germany should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone. For kitchen board orders, packing and return review focus on protecting wooden cutting boards, surface finish, corners, and package contents during transit. Contact care@casamy.shop for shipment support.

CONTACT

For shipping questions, contact Casamy support at care@casamy.shop or +61480804703. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.