Terms of Service

Last updated: July 3, 2026

These Terms of Service describe the conditions for using Casamy, reviewing products, submitting orders, and receiving customer support. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. This store is operated by BG RETAIL SOLUTIONS PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.

The Casamy catalog is written to help customers understand what is included, how the item is commonly used, and what details should be checked before checkout. Casamy keeps the same business identity across policy pages, footer details, checkout expectations, and customer service references.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.

SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.

SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.

SECTION 4 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BG RETAIL SOLUTIONS PTY LTD.

Product Information and Store Content

Product pages for kitchen cutting boards are written to show titles, photos, dimensions, materials, colors, package quantities, care notes, and intended-use details. Minor variation may result from display settings, lighting, production batches, or measurement methods. The store treats kitchen cutting boards as a focused product group, so service decisions are tied to the exact listing, order record, and condition evidence rather than broad catalog claims. When an error is found, we may correct product information, availability, or policy content.

Product Use and Care

Customers are expected to follow ordinary care and any use, safety, installation, or maintenance instructions provided with the product or listed on the product page. Improper use or unauthorized modification may affect support outcomes.

Payment, Shipping, Returns, and Third-Party Services

Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.

Intellectual Property, Website Availability, and Updates

Website content, product presentation, text, layout, images, and branding are owned by or licensed to BG RETAIL SOLUTIONS PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.

SECTION 5 - CONTACT INFORMATION

Company Name: BG RETAIL SOLUTIONS PTY LTD
Store Name: Casamy
Business Address: UNIT 6 6 GLEBE STREET PARRAMATTA, 2150 Australia
Email: care@casamy.shop
Phone: +61480804703
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST