Payment Policy

Last updated: July 3, 2026

This Payment Policy outlines how Casamy displays accepted payment methods, protects transaction data, and handles approved refunds. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. Our checkout is powered by Shopify Payments.

Payment information is handled through Shopify Payments, while our store uses only the order status and transaction result needed to process the purchase. Customers in Germany should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. Available payment methods are presented at checkout and may depend on customer location, device type, browser, wallet eligibility, issuer rules, and Shopify Payments settings.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

Customers should review the final checkout amount before payment; card credential handling remains inside the secure Shopify payment flow.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

An order is processed only after payment authorization succeeds. Depending on the payment provider, a pending authorization may appear before final capture or release.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

Fraud review may apply to orders that appear unauthorized, inconsistent, or high risk. If necessary, we may cancel the order and issue a refund to the original payment method.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.

Payment Support

For payment questions, contact care@casamy.shop or +61480804703. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.